Help

1. Payment Orders can be made on-line through Paypal using Visa & Mastercard Credit Cards, Visa Delta, Switch, Electron or Solo Cards.
Alternatively, you can telephone our sales line on 00 44 (0)2476464700 and give your order to one of our Sales Staff.
We are happy to accept payment by cheque and postal order. Please mail cheques, with a copy of your order, to our address in the contact details. Just complete your order as usual on the website, choose the cheque postal order payment option and at the checkout print your order. Postal Address is
Unielectronics Ltd
4 BINNS CLOSE Coventry
CV4 9TB

2. Super fast delivery
All of orders will be dispatched the same day by Royal mail 2nd Class service for UK customers and Royal mail Airmail service for other countries providing that the order is placed before 14:00, Monday to Friday. There will be no delivery service on Saturday, Sunday and Bank holiday and other national holidays.

3. Replace or Refund If goods that you have received from us are faulty or you simply do not wish to keep them please notify us as soon as possible by email; csv@unielectronics.co.uk – indicating in the subject heading whether you are seeking a replacement or a refund. We will refund the purchase price and delivery cost of any goods providing that we receive notification of your cancellation within 14 days of receiving the goods. We will provide a replacement for non-faulty goods for up to 90 days after delivery. This does not affect your statutory rights. Please quote your name, company name, order I.D, order date and product ordered in all communications when you contact us either by email or by phone.
    
4. Lost of Parcel If you have not received your order 3 working days after our 'confirmation of dispatch' email was sent to you, your goods may have been lost by Royal Mail. In which case the following procedure should be initiated;

A.You should send us an email using the heading 'Lost parcel' and including your name, company name, order I.D. order date and product ordered. Once we have received an email from you we will claim will make a claim against Royal Mail for the lost parcel.

B.You will then need to complete and sign the Royal Mail Lost Parcel Declaration (may be helpful to indicate where your customers can find this document) – Unless you can prove that the goods were delivered to your customer you cannot impose another charge for re-supplying them.

C.When we have established that the goods have not been delivered and/or have been lost in transit we will send a replacement to you. This process will take approximately 14 days. Please accept our sincerest apologies for this delay. In 95% of cases parcels sent by Royal Mail will arrive on time. However on occasions parcels do become lost so thank you for your co-operation.

5. Out of stock If the goods you have ordered are out of stock, we will send you notification of the estimated dispatch date for the goods. Under these circumstances you have the right to cancel your order or wait for the goods to be restocked. Restocking will not exceed 5 working days.